For Lovelot Boutique: Return and Exchange Policy Once payment is made, no refunds or exchanges are allowed unless the item purchased is out of stock. Colour Disclaimer Please note that the actual color of our products may differ slightly from what is displayed on your devices due to lighting and screen settings variations. We cannot entertain disputes or offer refunds, returns, or exchanges on this basis. Defective Items We accept returns and exchanges only for items with obvious manufacturing defects. Items must be returned in original condition (unwashed, unworn, unaltered) within 5 days of receipt (Malaysia only). We offer a one-for-one exchange for the same item. Items should not be soaked; any colour run due to soaking is non-returnable. If the item is out of stock, the amount will be credited to the buyer's account for future purchases. Order Accuracy Please ensure you select the correct size and color before purchasing. Returns can be made only once per order and are not allowed due to buyer's negligence. Sale items and ALL accessories are non-returnable. Return Process The item is your responsibility until we receive it. For your protection, please use a delivery service that insures the item's value and keep the tracking number for reference. For CS Shoes: Return and Exchange Policy Our return policy applies to items purchased online and delivered within Malaysia, within 5 days of receiving your order. We accept a one-time return and exchange for the same item if there are obvious manufacturing defects or if the wrong size was purchased. - Eligibility: One-time return and exchange for manufacturing defects or wrong size. - Exclusions: Sale items are non-returnable. - Condition: Items must be returned in their original condition with original packaging. - Exchange: A one-for-one exchange for the same item will be provided. If out of stock, a credit will be issued for future purchases. No refunds will be issued. - Color Variations: Actual product color may vary slightly due to lighting and screen settings. We do not entertain disputes or offer refunds, returns, or exchanges based on color differences. - Physical Store Purchases: Items purchased in-store are not eligible for returns. -Shipping Address for Returns and Exchanges: CS 46, Jalan Molek 2/3, Taman Molek, 81100, Johor Bahru, Malaysia. Important Notes: - The item is your responsibility until we receive it. For your protection, use a delivery service that insures the value of the goods and keep the tracking number for reference. Thank you for your understanding and cooperation. If you have any questions or concerns, please contact us.